Permission to Access Information Act (PAIA) Compliance Page Website:https://dayone.org.za Last Updated:** 2025-02-04

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1. Introduction

Day ONE, South Africa’s cloud-based stokvel platform, is committed to transparency and compliance with the Promotion of Access to Information Act (PAIA). This page outlines how users, residents, and authorized parties can request access to information held by Day ONE, in accordance with legal requirements .

2. Scope of Information Access

a. Types of Information Available

b. Exemptions


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3. Request Procedures

a. Submitting a Request

- Required Documentation:

  • b. Response Timeline

    - Requests are processed within **30 working days**. Complex cases may require an extension, with notification provided .

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    4. Data Security & Privacy

    - **Encryption:** All user data and financial transactions are secured via cloud-based infrastructure and PCI-DSS-compliant gateways (e.g., PayFast, SnapScan) . - **Anonymity:** Users can participate in stokvels anonymously, with personal data accessible only to verified account holders . - **QR Code Login:** Secure encryption key integration ensures safe access to accounts and metadata . ---

    5. Fees & Charges

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    6. Appeals & Complaints

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    7. Contact Information